Account Manager

Who we are:

Media Jet Marketing is one of Southern California's fastest-growing digital marketing agencies, helping businesses tell their stories in a digital way. We encourage creativity, innovation, and are obsessed with finding the most up to date marketing techniques to help our clients succeed.

The Role:

As a Media Jet Account Manager, you will be diving in and learning every aspect of Digital Marketing and will be working alongside a Campaign Manager as well as a Creative Manager in order to drive our clients to Digital Success.

| Expectations

• To be the main point of contact with the client, and relay client goals, expectations, and KPI’s to Media Jet team.
  

• To take control of managing the account, and understand the client to the best of their ability, in order to ensure the work done by Media Jet matches the brand’s goals, voice, KPI’s, etc.
  

• Able to communicate clearly and effectively via email, calls, meetings, etc.
  

• To show techniques such as empathy, patience, advocacy and conflict resolution.
  

• To be passionate about social media and helping entrepreneurs compete in today’s digital world.
  

• Able to identify potential negative or crisis situations and apply conflict resolution principles to mitigate issues.

| Responsibilities

• Account manager is responsible for managing deadlines and making sure all of the client's deliverables are completed by the Media Jet team - consistently and effectively.
  

• Stay up to Date with Pop Culture trends and topics.
  

• To ensure the client is happy, and ensure the client is getting adequate attention from its Media Jet core team.
  

• Implement creative ways to improve our customer relationships.
  

• Tailor and provide social media marketing strategy suggestions.
  

• Communicate with customers proactively and establish relationships to deliver a fully consultative experience including following up with consistent educational communications.
  

• Listen to customers to understand their unique business challenges to brainstorm and prioritize future requests.
  

• Create an overall positive customer experience, resolving any issues, questions, etc. via phone and email.

Apply now, and tell us why you would make a great addition to one of the fastest-growing marketing agencies in Southern California.

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